UCISA (Support Services Group)

About the Support Services Group (SSG)

The SSG aims to identify and share innovative and best practice, and connect and develop the IT support services community through:

Seeking out innovation – horizon scanning and identifying hot topics
Running events – annual conference, workshops, webinars
Developing resources – case studies, good practice guides, toolkits
Monitoring practice – surveys, identifying trends, benchmarking
Connecting people – both physically and virtually, to support each other, share experience and best practice
Enabling the interface between central and distributed IT staff through empowering consultation and engagement with distributed IT staff
Contributing to UCISA policy development

Mailing List

The Support Services Group runs a mailing list ucisa-ssg@jiscmail.ac.uk which open to individuals from Full or Affiliate member organisations and provides a forum for sharing information and discussion on specific topics of interest to the Support Services Community. You can join by sending the following command to: jiscmail@jiscmail.ac.uk join ucisa-ssg firstname surname or by using the JISCMail Web interface.

Group mailing list policy

Group discussion lists are to be used by members to discuss subjects of common interest. People entitled to join the list are members of Full and Affiliate member institutions (ie not Corporate members). The lists should not be used to advertise or promote Corporate member or non-members events/services/products. These should be posted via the ucisa-announce list.

Contact Us

For more information about the SSG, please contact any member of the Committee

Follow @ucisa_ssg

Future meetings

18 April 2018 – University of Greenwich
4 July 2018 - Crewe Hall
5-6 September 2018 – University of York